Privacy Policy

Last updated: August 28, 2026

Raelune (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit raelune.com, make a purchase, contact us, or otherwise interact with our website.

Information We Collect
When you visit our website or place an order, we may collect information you voluntarily provide, including your name, email address, phone number, billing address, shipping address, and order information.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser or device information, pages viewed, and information collected through cookies and similar technologies.

Payment Information
Payments made through our website are processed by third-party payment providers. Raelune does not directly store your complete credit or debit card information. Payment providers may collect and process information necessary to complete your transaction according to their own privacy policies and security practices.

How We Use Your Information
We may use your information to process and fulfill orders, provide order and shipping updates, respond to questions or customer service requests, maintain and improve our website, prevent fraudulent or unauthorized transactions, comply with applicable legal obligations, and otherwise operate Raelune.
If you separately consent to receive promotional or marketing communications, we may also use your contact information for those purposes. You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

How We Share Information
We do not sell your personal information for money.
We may share information with service providers when reasonably necessary to operate our business and fulfill your order. These may include our website and ecommerce provider, payment processors, shipping and fulfillment providers, analytics providers, and other companies that provide services on our behalf.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or website.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand how visitors use the site, improve the shopping experience, and support analytics or other website features.
Where required, visitors may be given choices regarding non-essential cookies through the cookie consent or privacy settings available on our website.

Third-Party Services
Raelune is hosted using Wix, and certain features of our website may be provided or supported by third-party services. These providers may process information according to their own privacy policies and applicable laws.
Our website may also contain links to third-party websites. Raelune is not responsible for the privacy practices or content of websites operated by other parties.

Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and transaction records, resolve disputes, and comply with legal obligations.
We and the service providers supporting our website use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices provided by applicable law.
You may also adjust available cookie preferences through the privacy or cookie controls provided on our website.
To submit a privacy-related request, please contact us using the information below. We may need to verify your request before completing it.
 
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.
 
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or legal requirements. Any updated policy will be posted on this page with a revised “Last updated” date.
 
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Raelune
Email: studio@raelune.com
Website: raelune.com